Complaints for Home Protection Department in San Bernardino, CA

577 North "D" St. Suite 112D
San Bernardino, CA 92401 | Get Directions

(909) 388-1194

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Several complainants allege they paid the company between $1000 and $1700 to stop forclosures on their homes. Customers complain, that after the initial fee was paid, the company would periodically call and request additional funds in various amounts. Complainants report settlements were not negotiated with lenders, and the company failed to produce evidence that services were provided. All complainants requested refunds.

The company responded to one complaint by issuing a refund. Another complaint was addressed by an advisory to the complainant that work was performed and she was not eligible for a refund. The customer was not satisfied and disputed that any work was actually performed. All other complaints are unanswered.

Complaint Closing Statistics

0 complaints against Home Protection Department closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Home Protection Department complaints