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9701 Wilshire Blvd., Suite 1000
Beverly Hills, CA 90212
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(888) 262-0830

http://www.homestarsearch.com

Company Rating

F

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Customer Reviews

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Most complainants allege difficulties canceling after agreeing to a trial offer granting access to the company’s database of property listings. Other customers complain that property listings on the site are not as advertised alleging listings are not available in their area; are not offered at the listed price; do not exist; or meet the specific criteria needed by the customer. Others report they reach angry homeowners who have not listed their properties or that numbers are disconnected or no longer in service. Some complainants seeking rental listing information report that rental properties are limited contain foreclosure listings are not offered at the listed price or have already been rented.~~The company responds to complaints by referring complainants to their contract which contains a clause explaining the negative option cancellation policy on their trial offers apologizing for difficulties with cancellation or customer service deficiencies. In some cases refunds or credits were issued for alleged unauthorized charges or debits.

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Complaint Closing Statistics

0 complaints against Home Star Search closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

The company's business is providing a pre paid rental listing service, and a fee based membership to obtain lists of foreclosure and pre-foreclosure properties.

Primary Contact: Adam Davies (Customer Service Operations Manager)
Business Started: 9/22/2009
Social:

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Licensing

As of our last verification on August 17 2012 we could find no record of this company being licensed with the California Department of Real Estate (DRE) as a Pre-Paid Rental Listing Service. For the most up-to-date information regarding license status consumers may contact the DRE by calling (916) 227-0886 or by visiting their website at http://secure.dre.ca.gov/publicasp/prls.asp.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company offers real estate listings for foreclosure and pre-foreclosure properties. The service is offered on a trial basis for a charge of $1.95 for 10 days. After your trial period ends the company will continue to charge your credit card the monthly fee of $58.94 if you do not cancel the service prior to end of your trial period.~~We urge careful consideration before agreeing to trial offers or giving your credit card number to unfamiliar companies with unfamiliar products. Although this company's offer is advertised as free the $1.95 for 10 day charge imposed for the trial actually makes the offer NOT free. The offer is conditional upon agreeing to a monthly subscription fee. Once your credit card number has been provided to cover the initial fee it will remain on file with the seller for billing purposes. If you forget to cancel or for any reason fail to do so your card number is readily available to bill for your first month's fees. Customers report that cancellation requests are ignored calls are not returned and credit or debit cards continue to be charged the monthly fee.~ ~FTC Guidelines for advertising this type of offer require that all terms and conditions of the offer as well as cancellation instructions be clearly and conspicuously displayed in at least 10 point type before asking for payment or obtaining the customer's consent. Clearly and conspicuously means NOT disclosed in microscopic print accessed by a web link to another site but rather disclosed along with the free trial solicitation. Regardless many consumers overlook the advisory and are unaware of the charge until their next monthly credit card statement. In this company's case consumers complain they are unable to cancel services by using the instruction provided by the company. Even worse they are unable to contact the company at all. Emails are not returned or acknowledged and calls are not returned. Industry guidelines require marketers to provide a fast easy method of canceling either by mail phone or website Failure to do so may be a violation of consumer protection laws.~~Most credit card issuers will allow the cardholder 60 days to dispute an unauthorized or inaccurate charge. Review your monthly statement carefully. If you discover a charge which is unfamiliar investigate and dispute the amount with your card issuer as soon as possible to protect yourself from making unwanted purchases.

Other Considerations

If you are considering purchasing a foreclosed property there are a few ways to do it. Home buyers can purchase foreclosed properties through pre-foreclosure which allows you to purchase a house directly from the homeowner before it goes into bank foreclosure; at auctions where you will bid against other interested buyers; or properties that are Real Estate Owned also known as REO.~~Conduct a “title search.” This process can help you find out whether the property has a second mortgage or lien against it. If it does you may be responsible for paying off the initial mortgage any second mortgage loans and any liens on the property before you can take ownership.~~Be aware that if you purchase the house in an auction you may not be able to look inside the home or conduct a home inspection in advance of the sale. Properties sold at auctions are usually sold “as is.” This can create problems when trying to obtain a mortgage loan.~~Obtain help if you need it. Find a real estate agent that is experienced in foreclosures. Have your agent check nearby or comparable homes to see if the asking price for a foreclosed home is in fact a bargain. Foreclosure laws vary from state to state so check the laws in your area by contacting your county clerk’s office.~~Listings for all auctions and foreclosures in USA are in public domain and must be distributed free. If you think that the information sold to you by a paid list provider is useless you should demand an instant refund! If you feel you were a victim of the fraud committed by the for-profit foreclosure list provider you should call your District Attorney’s office and the BBB.

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Additional Info

DBAs:

HomeStarSearch.com

Websites:
There are no additional web sites.

Contacts:

Contact
Patricia Rogers (Customer Service Manager)