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Complaint Experience

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BCA's Summary and Analysis:

Most complainants allege difficulties canceling after agreeing to a trial offer granting access to the company’s database of property listings. Other customers complain that property listings on the site are not as advertised alleging listings are not available in their area; are not offered at the listed price; do not exist; or meet the specific criteria needed by the customer. Others report they reach angry homeowners who have not listed their properties or that numbers are disconnected or no longer in service. Some complainants seeking rental listing information report that rental properties are limited contain foreclosure listings are not offered at the listed price or have already been rented.~~The company responds to complaints by referring complainants to their contract which contains a clause explaining the negative option cancellation policy on their trial offers apologizing for difficulties with cancellation or customer service deficiencies. In some cases refunds or credits were issued for alleged unauthorized charges or debits.

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Complaint Closing Statistics