Homeware Innovations ratings, reviews and complaints - Mail-Order and Catalogs Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege ordering products but failing to receive delivery. Many customers report that despite repeated attempts to contact the business they do not receive a reply as to the status of their order or a refund. Others claimed to have received the wrong order but were unsuccessful in obtaining the correct or der or a refund.

The company responds to a few cases by stating, items were delivered, items could be returned, or issued refunds. A few responses allege they do not sell the item in question.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Homeware Innovations closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing shopping services via mail order and catalog.

Primary Contact:	Carl Crane (Owner)
Business Started:	12/20/2001
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

buyinnovations.com

Homewareinnovations.com, Inc.

Websites:

www.homewareinnovations.com

Contacts:
There are no additional contacts.

Addresses:

1950 Raymer Avenue, Fullerton, CA, 92833

Reputation Report

Homeware Innovations

Complaints and Resolutions

Other Information