Complaints for Homeware Innovations in Marina Del Rey, CA

333 Washington Blvd Suite 433
Marina Del Rey, CA 90292 | Get Directions

(888) 289-2860

http://www.buyinnovations.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege ordering products but failing to receive delivery. Many customers report that despite repeated attempts to contact the business they do not receive a reply as to the status of their order or a refund. Others claimed to have received the wrong order but were unsuccessful in obtaining the correct or der or a refund.

The company responds to a few cases by stating, items were delivered, items could be returned, or issued refunds. A few responses allege they do not sell the item in question.

Complaint Closing Statistics

0 complaints against Homeware Innovations closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Homeware Innovations complaints