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Honda of Santa Monica

219 inquiries |
New Car Dealers

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1720 Santa Monica Blvd
Santa Monica, CA 90404 | Get Directions

(800) 269-2031

http://www.hondaofsantamonica....

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/19/2020 robert r.

Financial Manager misconduct

On 24 March 2020 I purchased a 2017 Honda. I was told the sale contract would be included in my paperwork by Kaalen Day their sales manager. It wasn't. So, I called and had it mailed to me. Once received I found I was charged for paint protection. We never spoke of paint protection and I never agreed to it. Therefore, I asked it be cancelled and I get a refund via charge back to my loan. Kaalen said don't worry he would take care of it. My loan has still not be credited and I wish to warn others.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Honda of Santa Monica closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Honda of Santa Monica is a new and used car dealership.

Primary Contact:	Andy J. Ham (Dealer Operator/ G.M.)
Business Started:	3/7/1960
Social:

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Licensing

Companies selling vehicles must register with the Department of Motor Vehicles.

For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (800) 777-0133 or visiting their website at http://www.dmv.ca.gov/olinq2/welcome.do

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Sonic Automotive, Inc.

Kramer Motors, Inc.

Fiat Lancia of Santa Monica

Websites:
There are no additional web sites.

Contacts:

Cameron Craycroft (General Manager)

Gladys McGilber (Customer Relations Manager)

Sean Ramezani (General Manager)

Tom Newell

Alvin Fike (Director of Service & Parts)

Addresses:

1414 18th Street, Santa Monica, CA, 90404

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