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House of Wesley, Inc.

710 inquiries |
Mail-Order and Catalogs Retail

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1704 Morrissey Drive
Bloomington, IL 61704 | Get Directions

(309) 664-7334

http://www.directgardening.com

Monday - Friday: 8 am - 6 pm Saturday: 8 am - 5 pm CST

Company Rating

AAA

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Customer Reviews

based on 2 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/25/2020 Bridgette R.

Sends DEAD plants every single time

Complete rip off. I now know after dealing with them for a year that this place is 100% a scam. I was finally granted my replacement plants and received a partial order of completely dead, even rotting (horrid smell) plants. They refuse to refund my money. I submitted all documents, photos , original packaging, receipts, emails...this is ABSOLUTELY a scam. Please do not waiste your hard earned money, your energy or precious time on this place. They should be shut down.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against House of Wesley, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

House of Wesley, is a distributor of home gardening products through the internet and offers a wide range of gardening plants, seeds, bulbs and supplies.

Primary Contact:	Deanne Colledge (President)
Business Started:	1/1/1954
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Direct Gardening

Websites:

http://www.houseofwesley.com

Contacts:

Gabrielle

Customer Care Direct Gardening

Ronald Hundman (Treasurer)

William A. Mueller (Secretary)

Carol Tarbox (Customer Service)

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