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HSBC Bank USA, N.A. (Customer Relations)

469 inquiries |
Loan Companies

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2929 Walden Avenue (C88-A)
Depew, NY 14043-2692 | Get Directions

(877) 472-2005

http://www.household.com

Company Rating

AAA

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Customer Reviews

based on 2 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/7/2020 asher a.

Unprofessional Manager

I would like to file a complaint against the manager of the bank (HSBC) at Avenue U and East 17th in Brooklyn NY .this manager threatened to hit me, and break my legs. the Story start when I couldn't deposit a check online, so I walked to the bank, and I stood behind an old lady ,we were 8 people staying in line .,I was the 4 and the old lady right in front of me. when the manager walk by the old lady she ask why she has to wait 20 minutes to deposit the check? he told her it's normal ,so I get involved and I told him no it's not normal ,we wait here more than 20 minutes ,6 Windows and only one of them occupied, and the line doesn't move, so I told him make yourself useful and open another one, and by mistake I touch him with my umbrella, if you do it one more time I'll and I'll break your legs he said, I couldn't believe what I heard, I didn't mean to touch you, and then he said you don't like it move there other Banks out there, unbelievable this is the manager off the bank!!!! I waited 10 more minutes, deposit my check and I left. What I'm saying is that this manager is hothead. And very dangerous to the public. what he needs to do.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against HSBC Bank USA, N.A. (Customer Relations) closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Household Finance Corp. Western Region has been in business since 1984, providing a variety of loan services including but not limited to credit cards, and auto financing services.

Primary Contact:	Aja Allen (Manager, Executive Office)
Business Started:	11/1/1984
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Beneficial California Inc.

Beneficial Finance

Beneficial California Inc.

Websites:

Contacts:

Customer Service