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HTOA, Inc.

316 inquiries |
Marketing Consulting Services | Business Alert

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5958 Priestly Drive Suite 200
Carlsbad , CA 92008 | Get Directions

(760) 431-8600

http://www.htoa.com

Monday - Friday: 8:30 AM to 5:00 PM

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Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

1 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against HTOA, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

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Other Information

Company Info

Holiday Travel of America (HTOA, Inc.) is a travel incentive marketing company.

Primary Contact:	Richard Romanello (Owner)
Business Started:	3/18/1988
Social:

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Licensing

Seller of Travel Program (CA AG)

Verified License

License Number: 2013452
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

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Additional Info

DBAs:

Holiday Travel Of America

Websites:

http://www.holidaytravelincentives.com

Contacts:

Ellinor Rojano (Office Manager)

Fern Vojnovich (Customer Service Manager )

Neil Lipsky (President)

Other Categories:

Travel Agencies and Bureaus

Vacation Certificate and Voucher Promotion Services

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