Hurry Home ratings, reviews and complaints - Lead Sales

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation concerning the quality, exclusivity, and integrity of real estate leads purchased from the company and, failure to honor their guarantee. Some customers complain the company's lists have incomplete information, leads are invalid or outdated, do not meet the clients criteria, or contacts are not interested at all in the offer. Complaints also allege difficulty obtaining refunds or cancelling accounts.

The company responds to some complaints by offering to continue providing leads, or issuing credits. In some cases, the company denys any misrepresentation of their offer, advising customers that they signed an agreement for leads and stating what work was preformed to fulfill the agreements. In other cases the company denied refund and cancellation request based on their assertion they have fulfilled their agreement or when customers disputed the charges with their credit card company. In addition the company states that leads are not exclusive and cannot be considered exclusive in the marketplace they deal with.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Hurry Home closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing real estate lead generator services.

Primary Contact:	Billing Department
Business Started:	9/14/1999
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The BCA suggests that clients read the contract terms carefully and make certain that the promised deliverables by the company are as represented. Make certain that the delivery dates, the number of leads, and the quality of leads are described with particularity. If the company offers a guaranty, we suggest you ask that they either provide replacement leads for those that don’t meet the criteria, or a refund at the customer’s option.

Other Considerations

Our files show disconnected phone numbers, returned mail or both. The company appears to be out of business. We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:

http://www.realtytracker.com

Contacts:

Customer Service

Addresses:

3440 Wilshire Blvd. Suite 1111, Los Angeles, CA, 90010

Reputation Report

Hurry Home

Complaints and Resolutions

Other Information