Complaints for Hurry Home in Santa Monica, CA

3330 Ocean Park Blvd. #101
Santa Monica, CA 90405 | Get Directions

(866) 936-3066

http://www.hurryhome.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation concerning the quality, exclusivity, and integrity of real estate leads purchased from the company and, failure to honor their guarantee. Some customers complain the company's lists have incomplete information, leads are invalid or outdated, do not meet the clients criteria, or contacts are not interested at all in the offer. Complaints also allege difficulty obtaining refunds or cancelling accounts.

The company responds to some complaints by offering to continue providing leads, or issuing credits. In some cases, the company denys any misrepresentation of their offer, advising customers that they signed an agreement for leads and stating what work was preformed to fulfill the agreements. In other cases the company denied refund and cancellation request based on their assertion they have fulfilled their agreement or when customers disputed the charges with their credit card company. In addition the company states that leads are not exclusive and cannot be considered exclusive in the marketplace they deal with.

Complaint Closing Statistics

0 complaints against Hurry Home closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Hurry Home complaints