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Reputation Report

116 North Vineyard Avenue Suite 210C
Ontario, CA 91764
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(909) 390-6580

Company Rating

F

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Customer Reviews

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants allege misrepresentation of advertised properties. Customers complain that properties listed do not actually exist or that listings are not current, and the properties were already rented. In some cases customers complain that listed properties were never for rent, or that property owners had not authorized the listing. Others report listings did not meet their criteria based on location, or affordability. Most complainants request refunds.

The company responds to some complaints by refusing refund requests, and offering to continue providing services. Some complainants are not satisfied and are still seeking refunds based on the company's failure to provide adequate listings as agreed.

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Complaint Closing Statistics

0 complaints against I. E. Rental closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is providing rental listing service.

Primary Contact:
Business Started: 9/30/2005
Social:

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Licensing

California law requires anyone conducting a prepaid rental listing services to be licensed by the Department of Real Estate. A real estate broker’s license will satisfy this requirement. Anyone licensed to conduct such business, unless licensed as a real estate broker, must also maintain a bond in the amount of $10,000 for each location. As of our last verification, on March 2, 2006, we found no record of a PPRLS license for this company. For the most up to date licensing information, consumers may call (916) 227-0886 or visit ttp://secure.dre.ca.gov/publicasp/prls.asp.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company operates as a pre-paid rental listing agency. Clients are charged a fee of $180 to receive lists of available properties. If clients are unsuccessful in locating a suitable rental, the company claims to offer its services with a 100% money back guarantee. Prospective clients should be aware that the company's contract outlines specific conditions which must be complied with to determine refund eligibility. These conditions make it difficult if not impossible to obtain a refund. The company claims refunds are only granted to those who comply with the refund policy stated on the contract.
Read and understand all contract terms and conditions before making a buying decision.

California law requires companies offering rental listings to enter into a contract with you before accepting their fee from you, and the contract is subject to certain requirements. First, it must expire no longer than 90 days from the time you execute it. It must include, besides specifically what you are seeking in a property, a provision for refunding anything you paid over $50 to you if you obtain a rental elsewhere and a provision for refund if they do not provide you at least three available rentals meeting your specifications within five days after you paid your fee. The request for return of fees must be made within ten days following the five-day period by delivery or certified mail.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources
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Additional Info

DBAs:

I.E. Rentals & Credit
I-E Rental & Credit
IE Rental
I E Rental

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.