I R S Inc Audiotext Division ratings, reviews and complaints - Collection Agencies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company tries to collect debts which they claim are not their responsibility. Some consumers complain they receive dunning communications for calls placed to adult entertainment lines. Most complainants dispute the validity of the calls, request proof of debt, and decline to pay the invoice. Some complaints allege the company tries to collect debts on credit cards which were reported stolen or for calls placed from telephone numbers they did not have. The company generally responds to complaints by agreeing to discontinue collection efforts, crediting accounts or by reducing the amount owed. A few complaints were closed as disputed, meaning the complainants were not satisfied with the company's response. Some complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against I R S Inc Audiotext Division closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing collection services.

Primary Contact:	Rick Cohen (CEO)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This law also requires debt collectors to supply documentation to substantiate the debt upon request of the debtor. If they are unable to present the requested documentation, you are not required to pay the debt. Phone calls allegedly tracked with ANI's may still not validify the debt as the ANI will identify the receiving phone line, but not the actual caller.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Fans

International Recovery Services Inc.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

74040 El Paseo Suite F, Palm Desert, CA, 92260

Reputation Report

I R S Inc Audiotext Division

Complaints and Resolutions

Other Information