Complaints for I R S Inc Audiotext Division in Palm Desert, CA

P.O. Box 4450
Palm Desert, CA 92261 | Get Directions

(760) 674-3267

http://www.irsinc.net

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company tries to collect debts which they claim are not their responsibility. Some consumers complain they receive dunning communications for calls placed to adult entertainment lines. Most complainants dispute the validity of the calls, request proof of debt, and decline to pay the invoice. Some complaints allege the company tries to collect debts on credit cards which were reported stolen or for calls placed from telephone numbers they did not have. The company generally responds to complaints by agreeing to discontinue collection efforts, crediting accounts or by reducing the amount owed. A few complaints were closed as disputed, meaning the complainants were not satisfied with the company's response. Some complaints remain unanswered.

Complaint Closing Statistics

0 complaints against I R S Inc Audiotext Division closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

I R S Inc Audiotext Division complaints