Total Amount in Dispute:
$4,707.00
Total Amount Settled:
$0.00
Complaint Experience
0%
Complaint Resolution Index (CRI)
Complaint Resolution Index (CRI) Explained
The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.
A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.
BCA's Summary and Analysis:
Some complainants allege the company ships incomplete orders or that components are defective. Other customers complain that products sent for warranty or repair services remain at the service center for extended unreasonable time periods or are returned back to the sender without repairs being performed. Some complain items have been returned multiple times for the same repair. Other customers claim they received downgraded versions of software ordered but were charged for the upgraded version. ~~The company responds to most complaints by agreeing to ship missing items exchange defective items or provide repair services as necessary. Some complaints are unresolved meaning the company failed to properly address the complaint allegations or the company's response was inadequate.
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