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iBuyPower.com complaints

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529 North Baldwin Park Blvd
City of Industry, CA 91746 | Get Directions

(888) 462-3899

http://www.ibuypower.com

Monday-Friday: 8:30 AM-5:00 PM

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Total Amount in Dispute:
$4,707.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege the company ships incomplete orders or that components are defective. Other customers complain that products sent for warranty or repair services remain at the service center for extended unreasonable time periods or are returned back to the sender without repairs being performed. Some complain items have been returned multiple times for the same repair. Other customers claim they received downgraded versions of software ordered but were charged for the upgraded version. ~~The company responds to most complaints by agreeing to ship missing items exchange defective items or provide repair services as necessary. Some complaints are unresolved meaning the company failed to properly address the complaint allegations or the company's response was inadequate.

Complaint Closing Statistics

1 complaints against iBuyPower.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against iBuyPower.com

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9/23/2021

RESPONSE: Complaint was not answered Amount in Dispute: $4,707.40 Amount Settled: $0.00

Customer Complaint

8/30/2021

iBUYPOWER sold me a computer that doesn't work 90 of the time. They want to send me repair parts and have ME repair there piece of junk. I paid almost $5000 dollars for a working computer. They have hung up on me twice. Once when I requested to be transferred to management. I don't know what is wrong with the PC. I am not a computer technician. They want me to watch "HOW TO" videos on the parts they do send me hoping that it fixes the issue. They even said it could be the motherboard, one said it could be the cooling system, one said it was probably the power supply. They won't send me a replacement system. Resolution Sought Replace system free of charge, send me exact replacement system or better with return box for old system. Once I receive replacement system, I will send broken one back (broken one works sporadically/but does work). Monetary compensation for selling me garbage. 50 of cost should cover the disrespect I've received from there tech support and out right lies.

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