IDCSERVCO ratings, reviews and complaints - Office Supplies - Sale by Deceptive Telemarketing

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints contain a pattern of allegations that sales representatives misrepresented that they were the complainant's regular office supply company or that they were calling on behalf of a toner manufacturer. Typically, complainants state that they receive unordered and unauthorized deliveries of merchandise, and/or multiple orders of merchandise as partial shipments. Some customers complain that the company charged excessive shipping and handling charges and that the toner was far more expensive that their regular supplier.

The company generally responds to the allegations by stating they do not solicit orders or do telemarketing but that they are shipping and billing service organization. Typically, the company responds by providing referring the complaint to the specific telemarketing organization that placed the order and stating they will follow up with the complainant. In some cases, the company issues return authorization to have orders shipped back.

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Complaint Closing Statistics

0 complaints against IDCSERVCO closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

IDCSERVCO, ships and invoices office and copier supplies, which are solicited by independent telemarketing companies. IDC provides customer service for processed transactions.

Primary Contact:	Gilbert Michaels (Chief Executive Officer)
Business Started:	12/1/1987
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

When solicited by telemarketers offering business supplies we urge extreme caution. Complaints against this type of company generally allege that telemarketers mislead customers in believing they are the regular supplier misrepresent product offers ship unauthorized orders or charge exorbitant fees for supplies. Request that the caller send a catalog or brochure describing the items and its prices. To minimize misunderstandings designate one employee to whom all calls regarding office supplies must be directed. If unordered merchandise arrives immediately write to advise the company of your intent to keep the shipment as a free gift unless pick up is arranged within a reasonable amount of time. Send your letter by certified mail to obtain proof of receipt.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Canada Servco

Mytel International, Inc.

GNM Financial Services, Inc.

Interstate Distribution Center

I D C

Websites:
There are no additional web sites.

Contacts:

Jerry Feldman (Vice President)

Jim Snodgrass (Account Services Manager)

Other Categories:

Copiers and Supplies Dealers

Addresses:

P.O. Box 1925, Culver City, CA, 90232-1925

Reputation Report

IDCSERVCO

Complaints and Resolutions

Other Information