Complaints for IDCSERVCO in Culver City, CA - 21524

3962 Landmark Street
Culver City, CA 90232 | Get Directions

(800) 446-9835

http://www.idcservco.com

Office hours are 6:30 a.m.- 3:00 p.m.

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints contain a pattern of allegations that sales representatives misrepresented that they were the complainant's regular office supply company or that they were calling on behalf of a toner manufacturer. Typically, complainants state that they receive unordered and unauthorized deliveries of merchandise, and/or multiple orders of merchandise as partial shipments. Some customers complain that the company charged excessive shipping and handling charges and that the toner was far more expensive that their regular supplier.

The company generally responds to the allegations by stating they do not solicit orders or do telemarketing but that they are shipping and billing service organization. Typically, the company responds by providing referring the complaint to the specific telemarketing organization that placed the order and stating they will follow up with the complainant. In some cases, the company issues return authorization to have orders shipped back.

Complaint Closing Statistics

0 complaints against IDCSERVCO closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

IDCSERVCO complaints