iLab Technologies ratings, reviews and complaints - Information Search Retrieval Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unauthorized charges appear on their telephone bills for Internet services and when they dispute the billings they are informed that someone authorized the service and the company has a recording to prove it. Some customers requested to hear the recordings and after listening found that their actual conversation had been partially taped over, the voice on the recording was not theirs, or their request was denied. In a few cases, customers allege the company uses deceptive sales tactics by informing customers they are updating their business listing for the phone book in order to obtain a contact's name and position, and later billing them for services. Most complainants requested refunds.

The company generally responds to complaints by cancelling services or making adjustments. In most cases, the company contends they received authorization from the customer and stated that they have a voice log recording of the authorization. The company failed to address allegations that the recordings are altered.

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Complaint Closing Statistics

0 complaints against iLab Technologies closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing internet services and telemarketing businesses to join their internet directory.

Primary Contact:	Jack Johnson (General Manager)
Business Started:	1/1/2002
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

On March 5, 2004, we verified this company is not registered with the California Attorney General as a Telephonic Seller. Telephonic sellers are required by law to maintain a $100,000 bond and register with the Attorney General. Unregistered sellers may not solicit in California if their business or prospective purchasers are located in this state. To obtain registration information or file a complaint, write to: Office of the Attorney General, Public Inquiry Unit, P.O. Box 944255, Sacramento, CA 94244-2550 or call, (800) 952-5225. We urge caution. Review your monthly phone bills to verify any discrepencies. Check to see if your bill includes unauthorized charges and call the company that billed the charge to explain the services before paying. Any incorrect charges that appear on your phone bill may be disputed with your local service provider. For more information or to file a complaint, contact the Federal Communications Commission, Consumer & Governmental Affairs Bureau, 445 12th Street, SW, Washington, DC, 20554 or call (888) 835-5322.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Ilab Internet Service

Websites:
There are no additional web sites.

Contacts:

Christine Chu

Reputation Report

iLab Technologies

Complaints and Resolutions

Other Information