Independent Billing Services ratings, reviews and complaints - Work-At-Home Business Opportunities

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege dissatisfaction with software packages received, misrepresentation, and difficulty contacting the company. Some complainants allege the company's website is not accessible to complete the training in order to take the final test. The company responds in some cases by issuing refunds, or by advising customers of reasons they are ineligible for refunds. Some responses deny responsibility for the customer stating a mix up must have occured. Other responses offer the buyer additional training or assistance. A few complaints are closed as disputed. Customers are not always satisfied with the company's response. Some complaint responses did not address the allegations of the complaints, and were refered back to the company for re-consideration. Some complaints were closed as unresolved, meaning the complainants are not satisfied with the company's reponse. Some complaints are unanswered.

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Complaint Closing Statistics

0 complaints against Independent Billing Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is selling a medical billing program for $485.00, which includes software and training to start a home based medical billing business.

Primary Contact:	Michelle Amy (VP Operations)
Business Started:	8/1/2001
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company is not directly offering employment, or selling an ongoing business or franchise. They are in the business of software sales. We believe it is misleading to advertise the offer as a business opportunity or an offer for employment when actual potential to earn income is dependent on various other factors. When considering offers of this nature, we advise against paying by check or money order. We also believe it is a mistake to place too much reliance on the company's money back guarantee or refund policy. This company offers a full refund if the final exam is not passed after three attempts and the product is returned. You have 60 days to take the exams after the purchase date and forfeit any rights to a refund after the 60-day period. Keep in mind, cancelations do not warrant a reimbursement. Therefore, if you are dissatisfied for any reason you are still obligated to fail the test three times within 60 days to get a refund. Our experience with other companies shows that the companies do not honor their guarantees and often fail to make refunds. If you decide to purchase the software, we strongly suggest that you pay by credit card. If the company fails to live up to its committment, the charge can be disputed. Remember, that none of the companies provide doctors as clients for their service. It is up to the buyer of the software to find clients for their business.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Richard Amy (Owner)

Ester Miehl (Office Manager)

Addresses:

2621 Green River Drive Suite 105, Corona, CA, 92882

Reputation Report

Independent Billing Services

Complaints and Resolutions

Other Information