Complaints for Independent Billing Services in Anaheim, CA

501 North Brookhurst Suite 300
Anaheim, CA 92801 | Get Directions

(800) 518-9328

http://www.independentbillings...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege dissatisfaction with software packages received, misrepresentation, and difficulty contacting the company. Some complainants allege the company's website is not accessible to complete the training in order to take the final test. The company responds in some cases by issuing refunds, or by advising customers of reasons they are ineligible for refunds. Some responses deny responsibility for the customer stating a mix up must have occured. Other responses offer the buyer additional training or assistance. A few complaints are closed as disputed. Customers are not always satisfied with the company's response. Some complaint responses did not address the allegations of the complaints, and were refered back to the company for re-consideration. Some complaints were closed as unresolved, meaning the complainants are not satisfied with the company's reponse. Some complaints are unanswered.

Complaint Closing Statistics

0 complaints against Independent Billing Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Independent Billing Services complaints