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Reputation Report

Industrial and Commercial Products, Co.

  177 inquiries |
Telemarketing Services

24716 West Main Street
Barstow, CA 92311
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(760) 253-2901

Company Rating

D

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Customer Reviews

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants allege misrepresentation in selling practices. Some complainants allege telemarketing representatives advise business owners of a promotion to try out their lighting products. This offer is sometimes coupled with an incentive promotion of a free television. Customer complain they receive the lights along with an invoice charging them up to four times the amount they pay other suppliers.~~The company responds to some complaints by disputing the allegations and claiming customers' are aware of the price or deny the existence of a trial offer. In other cases the company responds by issuing call tags for merchandise pickups and zeroing accounts.

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Complaint Closing Statistics

0 complaints against Industrial and Commercial Products, Co. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is telemarketing lighting products.

Primary Contact: Ronald Lanning (Owner)
Business Started: 1/1/1972
Social:

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Licensing

On March 15 2010 we verified this company is not registered with the California Attorney General as a Telephonic Seller. Telephonic sellers are required by law to maintain a $100 000 bond and register with the Attorney General. Unregistered sellers may not solicit in California if their business or prospective purchasers are located in this state. To obtain registration information or file a complaint write to: Office of the Attorney General Public Inquiry Unit P.O. Box 944255 Sacramento CA 94244-2550 or call (800) 952-5225.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Fraudulent telemarketers often claim that an order was placed and verified by someone else within a company. Before you accept or pay for any merchandise that arrives under less-than-clear circumstances protect yourself by insisting on proof that an order was placed. If no proof is provided offer to return the merchandise at no cost to you. Give them a specific and reasonable amount of time (30 days etc.) to pick up the merchandise. Tell the sellers that you reserve the right to keep the merchandise or dispose of it after the specified time has passed. ~~Under federal law you are entitled to regard unordered merchandise sent through the U.S. mail as a free gift. The same law makes it illegal to mail bills for such unordered merchandise. If you do not wish to pay for unsolicited merchandise you have three options. In each case by law you have no obligation to the sender. If you have not opened the package you may mark it "Return to Sender " and the Postal Service will return it with no additional postage charged to you. If you open the package and don't like what you find you may throw it away; or if you like what you find you may keep it for free. In this instance "finders-keepers" applies unconditionally.~ ~If unordered merchandise arrives by private delivery do not accept the shipment. If you have already accepted the shipment send the shipper a certified letter with return receipt requested demanding proof of your order. If there is no valid proof inform the sender that unless the merchandise is picked up within 30 days you will dispose of it. By giving the sender an opportunity to recover the merchandise you invalidate any claim that you accepted an offer of sale merely by keeping the shipment. If an invoice for the unordered merchandise arrives withhold payment and do not use the merchandise. If the firm fails to respond to your letter or if the sender threatens you with legal action contact an attorney and your state attorney general's office.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Industrial & Commercial Products Co.
Lighting Products Company
Warehouse Associates
Commercial Distributing Co
Industrial & Commercial Products

Websites:
There are no additional web sites.

Contacts:

Krysta Green (Office Manager)

Other Categories:

Addresses: