Complaints for Industrial and Commercial Products, Co. in Barstow, CA

24716 West Main Street
Barstow, CA 92311 | Get Directions

(760) 253-2901

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation in selling practices. Some complainants allege telemarketing representatives advise business owners of a promotion to try out their lighting products. This offer is sometimes coupled with an incentive promotion of a free television. Customer complain they receive the lights along with an invoice charging them up to four times the amount they pay other suppliers.~~The company responds to some complaints by disputing the allegations and claiming customers' are aware of the price or deny the existence of a trial offer. In other cases the company responds by issuing call tags for merchandise pickups and zeroing accounts.

Complaint Closing Statistics

0 complaints against Industrial and Commercial Products, Co. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Industrial and Commercial Products, Co. complaints