Infinity Group Services ratings, reviews and complaints - Loan Modifications Advance Fee

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege deceptive and misleading advertising misrepresentation and inability to obtain refunds. Most complainants allege the company advertises a flat fee of $995.00 for loan adjustments or modifications or to refinance. Some complain that they did not qualify for the government program "Hope for Homeowners" as their lenders did not participate or they did not meet financial requirements. Most customers said that after receiving fees for either a refinance or a loan modification that it was difficult to reach the company they were unorganized or that they failed to provide the services paid for. Despite promises of refunds many claim not to have received any. ~~The company generally responds to some complaints by issuing refunds or agreeing to perform loan modifications or refinances. In some cases the company retains the fees explaining that they are earned and they made no guarantees.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Infinity Group Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing mortgage loans and real estate services.

Primary Contact:	Kahram Zamani (President/ CEO)
Business Started:	12/31/2003
Social:

Interested in Infinity Group Services?
Contact them directly!

Request Quote

Licensing

California Department of Real Estate

Verified License

License Number: 01417097
Status: Revoked

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Effective October, 2009 in California, it is illegal to collect any fees, regardless of the form, for negotiating or attempting to negotiate a loan modification for a residential mortgage. All modification services must be fully completed before any money can be collected. It is also illegal to divide fees or services into components for the purpose of avoiding this law.

HUD approved housing counseling agencies are exempt from this law. For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Ask IGS, Inc.

Kahram Zamani

IGS

Home Saver Solutions

Hope to Homeowners

Websites:

Contacts:

Customer Service

Brian Goshert (CFO)

Brian Mackey (Loan Processor)

Robert Sanchez (Manager)

Other Categories:

Mortgage Services

Addresses:

65 Enterprise Drive Suite 450, Aliso Viejo, CA, 92656

P.O. Box 12704, Newport Beach, CA, 92658

Reputation Report

Infinity Group Services

Complaints and Resolutions

Other Information