Complaints for Infinity Group Services in Irvine, CA

163 Technology Drive W. 1st Floor
Irvine, CA 92618 | Get Directions

(949) 267-1600

http://www.askigs.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege deceptive and misleading advertising misrepresentation and inability to obtain refunds. Most complainants allege the company advertises a flat fee of $995.00 for loan adjustments or modifications or to refinance. Some complain that they did not qualify for the government program "Hope for Homeowners" as their lenders did not participate or they did not meet financial requirements. Most customers said that after receiving fees for either a refinance or a loan modification that it was difficult to reach the company they were unorganized or that they failed to provide the services paid for. Despite promises of refunds many claim not to have received any. ~~The company generally responds to some complaints by issuing refunds or agreeing to perform loan modifications or refinances. In some cases the company retains the fees explaining that they are earned and they made no guarantees.

Complaint Closing Statistics

0 complaints against Infinity Group Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Infinity Group Services complaints