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Infinity Insurance

1,102 inquiries |
Insurance Agents and Services

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Kemper Claims PO Box 2843
Clinton, IA 52733 | Get Directions

(800) 782-1020

http://www.infinityauto.com

Monday - Friday: 7:00 am - 10:00 pm CST
Saturday: 7:30 am - 6:00 pm CST

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

7 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/13/2014 Fuk T.

Don't buy this insurance

ATTENTION EVERYONE!!! A representative from Infinity insurance denied my claim. She is the most unprofessional person in the world. She's one mean character. She enjoys talking over people and discredits anything you have to say. I had to hire an attorney and will file a report with the insurance bureau. I did my research and have been doing my own investigation . I figured, if this ***** is investigating me ima investigate her. She is one ghetto gangster woman. How can Infinity insurance not know what kind of clowns they are paying to ruin innocent peoples reputation. This ***** gave my auto body shop that I had chosen a black bulb and I got an accident point on my record. How??!! If my car was hit while I was asleep and when I woke up I had the bad luck of my car had been crashed. She is one of many mean crooked ****** who doesn't care about your lively hood or you. She just wants to deny any claims because she has the power to do so. I HAVE INFINY INSURANCE ADRESS HERE IN CERRITOS CALIFORNIA. I did my own investigation. We should all unite and do a rally and call some news anchors to investigate them so we can be heard.. Let's get together and teach that monkey mouth ***** a lesson. Her and everyone else in Infinity Insurance. LETS GET TOGETHER AND ATTACK THIS CROOKED COMPANY!!

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Complaints and Resolutions

Total Amount in Dispute:
$59,666.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

7 complaints against Infinity Insurance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
7	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

The Infinity Group is a Property & Casualty Insurance Company offering Personal & Commercial Auto Insurance Services.

Primary Contact:	Claims
Business Started:	8/28/1978
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Kemper Insurance

Infinity Leader Insurance

The Infinity Group

Websites:
There are no additional web sites.

Contacts:

Customer Service