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Infinity Insurance complaints

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Kemper Claims PO Box 2843
Clinton, IA 52733 | Get Directions

(800) 782-1020

http://www.infinityauto.com

Monday - Friday: 7:00 am - 10:00 pm CST
Saturday: 7:30 am - 6:00 pm CST

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Total Amount in Dispute:
$460.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.
However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Infinity Insurance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Infinity Insurance

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3/11/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $460.00 Amount Settled: $0.00

Customer Complaint

1/27/2026

Consumer alleges your company increased her monthly fee without an explanation. Consumer was paying $460 a month and recently it was increased to $545. Nothing has changed and does not understand why the increase. The payments were automatically taken from her account and last month it was not taken therefore she incurred a late fee. Customer stopped all auto payments now because she cannot afford the new fee. Consumer wants to be able to keep her insurance at $460 a month. Resolution Sought Consumer wants to be able to keep her insurance at $460 a month.

Company Response

2/26/2026

We are unable to locate an existing Kemper claim associated with this email to allow us to properly route your correspondence for processing. Please resend your correspondence with the Kemper claim number, Insured and Claimant name, and Date of Loss to: Mail: Kemper Claims 123 Town Square Place PMB 785 Jersey City, NJ 07310 Fax: 888-976-2123 Email: [email protected] If this is a new claim that you have not reported to us or need to contact us, please call our claims department at (800) 353-6737.

1/31/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/5/2024

This companies representative are bogus in egregious. As I am the victim of their insured client. I was rushed to go with the first collision center they had available, I asked questions for example aren't you supposed to give me three estimates ? The claim adjuster Michael Lawrence was rude and treated me as if I were being of some type of nuisance with my questions. As I was already emotional about my brand new I had not even had 6 months was hit by their careless client I was made to feel like I was on trail and that I was lucky to have them fix my car. This total experience is a nightmare costing me money that I don't have to accommodate their mistakes. The rental is coming out of my pockets and I was assured that I would be first runway however, that's not the case. The adjusted told me he didn't say that and he didn't have anything else to say until the car was fixed and he hung up on me. I tried to contact a supervisor to see if I could get some tips of resolution to no avail, hence my attempt to contact a higher source to rectify this horrible conduct of the employees at Kemper Insurance Company. Please help me achieve some reciprocity regarding this horrible nightmare thank you. Resolution Sought Apology letter, a detailed plan of corrections in proper customer conduct and monetary compensation for the days I had to take off work and car rentals.

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