Institute For Communication Improvement ratings, reviews and complaints - Government Grant Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege that seminars or workshops they attended was of poor quality, and did not provide sufficient training. Students claim that text materials were mostly taken from internet information which they could have obtained for free. Other customers complain they pre-paid for the seminar, then cancelled, but failed to receive a refund. Those who attended the seminar complain that the teacher was unprofessional, there were too many students for only one teacher, the facilities lacked proper lighting and sound systems, and that much of the time was spent talking about personal unrelated matters. A few complainants allege they conducted seminars on behalf of the company, but failed to receive compensation and reimbursement for expenses as agreed.

The company responded to one complainant by issuing a refund.

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Complaint Closing Statistics

0 complaints against Institute For Communication Improvement closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing courses on how to get a government grants.

Primary Contact:
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company holds seminars nationally claiming to provide workshops on grant writing. Seminmars are held at local college campuses, hotels or other temporary locations. We advise careful consideration if you are considering paying for a grant workshop. Our experience has been that companies holding these seminars do not have any direct ties with the government, but rather, are third parties attempting to capitalize on information that can be obtained for free from government agencies or websites. For example, The Department of Health and Human Services (DHHS), diseminates information upon request and via their website, on grants and loans entitled, " The Catalog of Federal Domestic Assistance. You can obtain the information for free by calling the DHHS local office, or visit their website at www.aspe.os.dhhs.gov. Government grants are not designed to provide a means for you to pay your bills or have extra spending money. Generally, obtaining a grant is a complicated process requiring documentation and research, and are primarily for education, research, and business purposes. Although foundations may exist whose requirements are based on personal preference, the vast majority requires applicants to meet very specific guidelines they have established to even qualify.

Other Considerations

Before agreeing to, or paying fees for, training offered at seminars, insist that the seller provide full written details of the offer, cancellations policies, and the contract. Obtain written confirmation of all verbal promises and any unclear issues. Check registration or exemption from such requirement with the California Private Post Secondary Educational Council: (916) 445-3427.

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Additional Info

DBAs:

The Grant Institute

Websites:
There are no additional web sites.

Contacts:

Blanca Mendoza (Operation Manager)

Chuck Hirsch (Fire Marshal)

Other Categories:

Private Schools

Addresses:

900 Wilshire Blvd. Suite 828, Los Angeles, CA, 90017

Reputation Report

Institute For Communication Improvement

Complaints and Resolutions

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