Complaints for Institute For Communication Improvement in Los Angeles, CA

655 South Flower Street pmb 357
Los Angeles, CA 90017 | Get Directions

(888) 824-4424

http://www.thegrantinstituteon...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege that seminars or workshops they attended was of poor quality, and did not provide sufficient training. Students claim that text materials were mostly taken from internet information which they could have obtained for free. Other customers complain they pre-paid for the seminar, then cancelled, but failed to receive a refund. Those who attended the seminar complain that the teacher was unprofessional, there were too many students for only one teacher, the facilities lacked proper lighting and sound systems, and that much of the time was spent talking about personal unrelated matters. A few complainants allege they conducted seminars on behalf of the company, but failed to receive compensation and reimbursement for expenses as agreed.

The company responded to one complainant by issuing a refund.

Complaint Closing Statistics

0 complaints against Institute For Communication Improvement closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Institute For Communication Improvement complaints