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Integrity Alarms

192 inquiries |
Burglar Alarms and Monitoring Systems

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140 East Commonwealth Avenue, Suite 102
Fullerton, CA 92832 | Get Directions

(714) 871-9228

http://www.integrity-alarms.co...

Monday - Saturday: 9am to 9pm

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/19/2013 S J.

BEWARE OF THIS SECURITY COMPANY

This is one of the worst security companies aligned with ADT. They use bait and switch contracts, they do not honor the federal regulations allowing the consumer 3-days to cancel, they do not completely fill out the contracts properly before asking you to sign them, and they continue to deduct payments when they have been ordered to stop legally. Buyers BEWARE - you are dealing with a business that is not honest and reputable if you deal with Integrity Alarms in Fullerton, California. Check out their Business Consumer Alliance rating & check the ratings of ADT before signing on the dotted line.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complaints allege misleading and deceptive sales practices faulty and defective equipment difficulty cancelling and failure to cancel accounts as well as dissatisfaction with customer service and billing issues. Other complaints allege accounts are sent to collections in error missed or delayed appointments and failure to make repairs to correct malfunctions.~~The company generally responds to complaints by referencing contract terms the customer agreed to and denying cancellation requests making repairs offering to service systems or removing accounts from collections.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Integrity Alarms closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Integrity Alarms installs security systems monitored by ADT, as an ADT Authorized dealer, we sell the services of the largest single provider of electronic security.

Primary Contact:	Mike Nelson (President)
Business Started:	1/9/2004
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Licensing

In California, an Alarm Company Operator operates a business that sells (at the buyer's home or business), installs, monitors, maintains, services, or responds to alarm systems or supervises such actions are required to obtain a license. (Retail stores do not have to be licensed if they sell alarm systems only at the store and do not perform any alarm company functions.)

These licenses are issued by the Bureau of Security and Investigative Services (BSIS). For the most up-to-date information regarding licensing status of any alarm company in California visit http://www.bsis.ca.gov or email sis@dca.ca.gov and you may also contact the BSIS by calling (916) 322-4000.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Integrity Alarms an AMI Inc. Company

IMI Marketing

Websites:
There are no additional web sites.

Contacts:

Tara Harris (Director of Operations & HR)

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