Complaints for Integrity Alarms in Fullerton, CA

140 East Commonwealth Avenue, Suite 102
Fullerton, CA 92832 | Get Directions

(714) 871-9228

http://www.integrity-alarms.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege misleading and deceptive sales practices faulty and defective equipment difficulty cancelling and failure to cancel accounts as well as dissatisfaction with customer service and billing issues. Other complaints allege accounts are sent to collections in error missed or delayed appointments and failure to make repairs to correct malfunctions.~~The company generally responds to complaints by referencing contract terms the customer agreed to and denying cancellation requests making repairs offering to service systems or removing accounts from collections.

Complaint Closing Statistics

0 complaints against Integrity Alarms closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Integrity Alarms complaints