Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/30/2019 Latasha P.

Not filing taxes properly and charging lots of money.

I have been going to integrity taxes for about 10 years. I had one bad experience, but I didn't let stop me from not just too many hands doing taxes. This time around I filed my taxes early in Jan. 2019 but for my understanding they didn't get file until Feb. 20. Okay I got my federal back in March, but he didn't file my state. I called and called; all I got was it filed or let me call you back for about a month. Then April rows around. I call the state to see if it was filed and no it wasn't. I was told to do it myself and hopefully I don't get a penalty. Now, by then I done told this story to about 5 people. He charged me $235.00 to file my taxes, I just found out to do a half job. This is completely not cool and I don't want this to happen to other people. My sister has had about the same experience but to her knowledge all her taxes got taken for a penalty too because he didn't file hers at all last year. I don't want a refund, I just want people to beware of what's happening when he files your taxes, especially when he's not doing a great job and charging people that much.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Integrity Taxes closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is accounting and bookkeeping services.

Primary Contact:	Management
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
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Contacts:
There are no additional contacts.

Other Categories:

Tax Preparation Services

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