Interactive Concepts International, Inc. ratings, reviews and complaints - Dating Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints generally allege difficulty obtaining refunds, failure to offer or honor the cancellation rights as required by law, and misrepresentation in selling practices. Some complaints allege that the company exagerated the number of members, leading new prospects to believe that they would have a good chance of finding a match. This dissatisfaction prompted refund requests by most complainants. The company responds to all complaints by generally denying refund requests and allegations of misrepresentation. In one case, the company offered to continue services. Some complaints remain unresolved, meaning the customers are not satisfied with the company's response. A few complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against Interactive Concepts International, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing dating and social introduction services.

Primary Contact:	Mark Tomaino (Owner)
Business Started:	1/1/1994
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

As with any contract, read and understand all terms and conditions before signing. Pay special attention to refund and cancellation clauses. In California, introductory services are required to offer a three day cancellation period, however, they also may keep a portion of any money paid for administrative costs.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Intouch Dating International

In Touch

In Touch for Singles

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

4401 Atlantic Blvd Suite 200, Long Beach, CA, 90807

2030 Main Street Suite 1300, Irvine, CA, 92614

2082 Michelson Drive Suite 212, Irvine, CA, 92612

Reputation Report

Interactive Concepts International, Inc.

Complaints and Resolutions

Other Information