Complaints for Interactive Concepts International, Inc. in Irvine, CA

2222 Michelson Drive Suite 244
Irvine, CA 92612 | Get Directions

(949) 757-7718

http://www.intouchdating.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints generally allege difficulty obtaining refunds, failure to offer or honor the cancellation rights as required by law, and misrepresentation in selling practices. Some complaints allege that the company exagerated the number of members, leading new prospects to believe that they would have a good chance of finding a match. This dissatisfaction prompted refund requests by most complainants. The company responds to all complaints by generally denying refund requests and allegations of misrepresentation. In one case, the company offered to continue services. Some complaints remain unresolved, meaning the customers are not satisfied with the company's response. A few complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Interactive Concepts International, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Interactive Concepts International, Inc. complaints