Total Amount in Dispute:
$2,379.00
Total Amount Settled:
$0.00
Complaint Experience
0%
Complaint Resolution Index (CRI)
Complaint Resolution Index (CRI) Explained
The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.
A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.
BCA's Summary and Analysis:
Complainants allege a variety of shipping billing and warranty related problems. Customers complain of delays in receiving replacement parts refund delays delivery delays or inability to reach customer service to inquire on order status. Some complainants report that replacement parts for defective items arrives in the same condition as the original returned item prompting refund requests by customers. ~~The company responds to most complaints by investigating the complainant’s allegations shipping missing or delayed orders sending refunds agreeing to send or exchange replacement parts as per terms of the warranty. The company responds to other complaints that are within the warranty by providing replacement parts or exchange parts or merchandise. Some complaints remain unresolved meaning the customers are not satisfied with the company's response.
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