Complaints for Invitation Homes in Dallas, TX

Complaints	Type of response
1	Making a full refund, as the consumer requested
1	Making a partial refund
13	Agreed to make an adjustment
0	Refusing to make an adjustment
5	Refuse to adjust, relying on terms of agreement
0	Unanswered

20 complaints against Invitation Homes

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10/22/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,475.00 Amount Settled: $0.00

Customer Complaint

9/17/2025

I have been going through rent scams with this company for years. I payed my July and August rent with money orders like I was instructed to to drop it off at the office in the dropbox because I was no longer able to use the portal because I was on the eviction list. I did what I was told by the corporate of invitation, homes and now they're telling me that they've never received my money. This was August 31 of 2025. I have all my proof and I have videos that it was dropped into their dropbox on 31 August 2025.. Resolution Sought Find my money so that my name is not on the eviction list when I leave this house I've never been on eviction list

Company Response

9/26/2025

The local management team reached out to Kimberly to discuss their concerns regarding the rental payment. The payments were found and posted to their account. We were awaiting final contract documents for their account, and now that they are received, we have requested the account to reviewed by our accounting department. We will be meeting Kimberly when they drop off payment on Monday to assure the payment is received.

Customer Rebuttal

10/13/2025

They found my money orders and put them in the system. Still waiting on them to adjust my rent back to the right amount as of now

Company Final Response

10/20/2025

Our team has reached out to the accounting department to make sure that the rent portion for the resident is adjusted correctly on her ledger. These updates should be seen within the next 24-48 hours.

10/2/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/2/2025

Well my water is included in my rent from the property im renting from , the state turned off my water and put a notice on my door thats there's a leak detected my bill continues to get higher and higher, they said they fixed the toilet that was running continuously but it cant be fixed if the bill is going from 300 to 500 dollars and this has been going on fir a while and they said the appointment was canceled but they show up and leave without checking if im home or calling and just continues to keep charging me for a problem they won't fix. Resolution Sought Help me get the leak checked out well and possibly have them credit or return my money for this problem they won't fix.

Company Response

9/8/2025

Invitation Homes has received and reviewed Keisha complaint to the Business Consumer Alliance. We value our customers and are working directly with our resident to resolve the matter. Invitation Homes responds here to the Business Consumer Alliance's request for information as a courtesy. Keisha has been in ongoing communication with the Portfolio Director regarding elevated water bills, which began after the water was shut off in June 2025 following the first notification from Conservice. • Initial Issue: A leak originating from the upstairs bathroom was addressed in April 2025. Inspection Timeline: • A general inspection in July found no additional leaks. • An attempted inspection on 08/06/2025 was unsuccessful due to resident unavailability, despite a Notice to Enter posted on 08/05/2025 and an email sent to the primary resident, Anya. • On 08/14/2025, following another high-usage alert from Conservice, an in-house technician repaired a running toilet. Billing & Credit: • The Portfolio Director has allowed Keisha to pay rent excluding the $564.62 water charge from the May 30–June 30 billing period, pending credit determination. • A credit adjustment request is under review, and the Portfolio Director will follow up with Keisha once the final amount is confirmed. • A normalized bill reflecting post-repair usage is expected from Conservice in October or November 2025. Invitation Homes prides itself on good customer service and legal and ethical compliance. As always, it is our hope to quickly reach a successful resolution of the complaint directly with the claimant and that this response shall close the matter with the Business Consumer Alliance.

Customer Rebuttal

9/24/2025

im still having problems with them and now making me pay more for a water bill that was leaking and they didn't fix.

Company Final Response

9/29/2025

Keisha has maintained consistent communication with the Portfolio Director regarding elevated water bills, which began after a water shutoff in June, initiated after the first notification from Conservice. In July, a general inspection did not reveal leaks. On August 6th, an inspection couldn’t be completed due to Keisha’s unavailability despite a Notice to Enter being posted and an email sent to the primary leaseholder. On August 14th, an in-house technician discovered and repaired a running toilet. The Portfolio Director authorized Keisha to exclude the $564.62 water charge from the May 30–June 30 billing period from the September rent payment, pending final credit determination. Keisha received water bills from Conservice totaling $1,182.10 for the June 30–July 30 billing period and $501.66 for the July 30–August 26 billing period. Credits are approved only for periods during which residents actively attempted to resolve the issue by submitting a work order. A credit of $429.80 was added to Keisha’s account and scheduled to be posted on September 29th. As water usage has not yet returned to normal levels, we are awaiting the billing associated with November’s rent.

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