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James E Jones Jr MD PC

16 inquiries |
Family and General Practice Physicians and Surgeons, Do

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7603 Forest Avenue, Suite 204
Henrico, VA 23229 | Get Directions

(804) 272-7979

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/27/2020 Alysia A.

Dr James E Jones is amazing however some of his staff is rude

Dr James E Jones is amazing however some of his staff is rude. One of the nurses laughed at me when I told her that I canceled my schedule due to corona, yes I was a bit upset because I been calling to reschedule and feel that I should of gotten a call back being I called the first time to reschedule two weeks ago!! She goes on to attempt to justify why she was laughing at me which is truly unprofessional to even go back and fourth or laugh at at patient when you don't know half that they been going through. This behavior shouldn't be employed in a doctors office or working with people. I've worked in all settings and regardless the customer is always right. Get rid of people that don't have a heart or Professional character. But if this doesn't happen it's no big deal I'll just find somewhere else to go.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against James E Jones Jr MD PC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is an obstetrician-gynecologist.

Primary Contact:	James Jones (Owner)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Dr James E Jones Jr & Assoc

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

5875 Bremo Road # 304, Richmond, VA, 23226-1934

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