Jet Vacations International ratings, reviews and complaints - Tour Operators and Promoting Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they were dissatisfied with the quality of the hotels and seating on the flights assigned to them on their European vacations. Other complainants allege they paid the company for travel arrangements, but did not receive iteneraries, tickets or other confirmations of their arrangements. When they attempted to contact the company to inquire on the status of their travel arrangements, they found the company was no longer in business. The company responded to some complaints by offering to refund half the cost of the airline tickets, but otherwise disputing the complainants allegations. Other complaints remain unamswered.

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Complaint Closing Statistics

0 complaints against Jet Vacations International closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is wholesale tour operator, specializing in France and Europe.

Primary Contact:	Gary (Controller)
Business Started:	12/15/1997
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

As of December 7, 2001, our office verified that all listed phone numbers associated with this company have been disconnected, and no new listing has been made. Mail is being returned by the Post Office marked, "no forwarding order on file." It has been brought to our attention that the company filed for a Chapter 7 Bankruptcy on November 2, 2001.

Other Considerations

This company has filed Chapter 7 bankruptcy. Under federal bankruptcy laws, Chapter 7 allows for liquidation of assets. For |information about filing a claim as a creditor, contact the clerk of the bankruptcy court.

Industry Resources

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Additional Info

DBAs:

Jet Air

Websites:
There are no additional web sites.

Contacts:

Ravinder Rao (President)

Other Categories:

Associations

Reputation Report

Jet Vacations International

Complaints and Resolutions

Other Information