Complaints for Jet Vacations International in El Segundo, CA

880 Apollo Street, Suite 241
El Segundo, CA 90245 | Get Directions

(800) 538-0999

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they were dissatisfied with the quality of the hotels and seating on the flights assigned to them on their European vacations. Other complainants allege they paid the company for travel arrangements, but did not receive iteneraries, tickets or other confirmations of their arrangements. When they attempted to contact the company to inquire on the status of their travel arrangements, they found the company was no longer in business. The company responded to some complaints by offering to refund half the cost of the airline tickets, but otherwise disputing the complainants allegations. Other complaints remain unamswered.

Complaint Closing Statistics

0 complaints against Jet Vacations International closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Jet Vacations International complaints