Jeunique International, Inc. ratings, reviews and complaints - Cosmetics Retail By Direct Selling

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege delays in delivery, non-delivery, difficulty obtaining refunds, inability to contact their local representative, and dissatisfaction with the companys' refund policy. The company responds to all complaints by explaining to customers that delivery delays are do to back ordered items, or problems with their manufacturers. In cases where orders cannot be filled due to products being unavailable, customers are offered credit vouchers for the amount of the purchase. Some customers rejected the offer of credit vouchers. They contend if merchandise they order is unavailable, they should be allowed to have their money back.

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Complaint Closing Statistics

0 complaints against Jeunique International, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the sale of cosmetics, skin care, body fashions, and nutritional products by independent distributors.

Primary Contact:	Ian Weingarten
Business Started:	5/1/1959
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

Our files show disconnected phone numbers, returned mail or both. The company appears to be out of business. We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

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Additional Info

DBAs:

Beauty For All Seasons, Inc.

Colesce Couture International, Inc.

Websites:
There are no additional web sites.

Contacts:

Phyllis Kruckenberg (Executive Vice President)

Nancy Caron (Customer Service Supervisor)

Other Categories:

Skin Care Products Retail