Complaints for Jeunique International, Inc. in Los Angeles, CA

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege delays in delivery, non-delivery, difficulty obtaining refunds, inability to contact their local representative, and dissatisfaction with the companys' refund policy. The company responds to all complaints by explaining to customers that delivery delays are do to back ordered items, or problems with their manufacturers. In cases where orders cannot be filled due to products being unavailable, customers are offered credit vouchers for the amount of the purchase. Some customers rejected the offer of credit vouchers. They contend if merchandise they order is unavailable, they should be allowed to have their money back.

Complaint Closing Statistics

0 complaints against Jeunique International, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Jeunique International, Inc. complaints