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Jewelry Exchange

635 inquiries |
Jewelry Retail

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15732 Tustin Village Way
Tustin, CA 92701 | Get Directions

(714) 542-9000

http://www.jewelryexchange.com

Monday through Saturday 9:00am-5:00pm Sunday 10:00am-5:00pm

Company Rating

AAA

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Customer Reviews

based on 0 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Jewelry Exchange closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the manufacturer and retail sales of fine jewelry.

Primary Contact:	Mark Doddridge
Business Started:	10/23/1981
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

GoldenWest Diamond Corp.

The Jewelry Source

The Jewelry Exchange

The Jewelry Factory

Golden West Diamond Corp.

Websites:
There are no additional web sites.

Contacts:

Customer Service

Brendan H.

Keith Barnes (Accounts Payable)

Sylvia Trujillo (CFO)

George Risberg (Internet Manager)

Addresses:

501 East St. Charles Road, Villa Park, IL, 60181

1286 Oddstad Drive, Redwood City, CA, 94063

1301 Broadway, Burlingame, CA, 94010

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