61 inquiries | New Motorcycle and Motor Scooter Dealers
(323) 297-0244
http://www.bikezdirect.com
Company Rating
AAA
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Complaint Experience
N/A
Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
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BCA's Summary and Analysis:
Complainants allege a variety of warranty and repair problems, delays with parts exchanges, and obtaining refunds. Some customers complain that merchandise arrives damaged by shipping, with missing parts, or that incorrect items are shispped. Other customers complain that defective parts sent back to the company for exchange are replaced with defective parts and their vehicles remain inoperable. Some complainants allege after several months, problems are not resolved and they have not been able to use their vehicles. Most complainants request refunds.The company responded to one complaint by sending replacement parts. All other complaints are unanswered.
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Company Info
This company's business is the sale of go karts, skooters, motorcycles and other off road vehicles.
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Licensing
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
BCA has no information regarding government actions at this time.
Most States require that the manufacturer or seller of a product offer an implied warranty—some sort of guarantee that the product will work once it is out of the box and that it will work in the way that its manufacturer says it will. A wet vacuum that is supposed to suck up water from the garage floor has to perform that job, or the consumer has a legal right to return it for one that does. The length of time that these implied warranties are in effect varies from state to state.Limited warranties, which must be labeled so in writing, limit the liability of the manufacturer. A limited warranty may offer to replace defective parts free while still levying high labor charges or require that the consumer ship the product to a manufacturer-approved service center. The distinctions between full and limited warranties and the obligations of manufacturers to honor them vary from state to state so it is up to the consumer to carefully read the literature and understand what is covered before the purchase. Fortunately for consumers, manufacturers are required to follow any implied warranties created by local laws.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
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