Complaints for Jonway America, Inc. in Los Angeles, CA

4201 Wilshire Blvd. Suite 609
Los Angeles, CA 90010 | Get Directions

(323) 297-0244

http://www.bikezdirect.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a variety of warranty and repair problems, delays with parts exchanges, and obtaining refunds. Some customers complain that merchandise arrives damaged by shipping, with missing parts, or that incorrect items are shispped. Other customers complain that defective parts sent back to the company for exchange are replaced with defective parts and their vehicles remain inoperable. Some complainants allege after several months, problems are not resolved and they have not been able to use their vehicles. Most complainants request refunds.

The company responded to one complaint by sending replacement parts. All other complaints are unanswered.

Complaint Closing Statistics

0 complaints against Jonway America, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Jonway America, Inc. complaints