JustFlowers.com ratings, reviews and complaints - Florists Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege company fails to deliver order send reshipments and issue promised refunds or credits. Others allege recipients receive incorrect orders. Most complainants claim that after placing their orders online gifts are not delivered as promised. When contacting company to resolve their issue they are offered partial credits and redelivery. Others allege when phoning or emailing the company they are unable to speak with anyone receive generic email replies or encounter poor customer service. Customers are offered reshipment or refunds; in turn the reshipments are either not received or refunds not issued as promised. ~~The company responds to complaints by sending reshipments issuing credits cancellation of orders and refunds.

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Complaint Closing Statistics

0 complaints against JustFlowers.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

We have over 16 years of experience in the gift basket and floral industry. We work with preferred vendors and floral suppliers worldwide to bring the highest level of service and satisfaction to our customers online.

Primary Contact:	Daniel Kaufman (Manager)
Business Started:	12/12/2006
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Flower.com

Just Flowers, Inc.

FlowerDelivery.com

flowerorders.com

Websites:

Contacts:

Customer Assistance

Nelson Garrett (President)

Donna Tan (Escalations Manager)

Other Categories:

Gift Baskets Retail

Novelty Balloons Retail

Addresses:

2127 Westwood Blvd., Suite 200, Los Angeles, CA, 90025

2127 Westwood Blvd Suite 200, Los Angeles, CA, 90025

Reputation Report

JustFlowers.com

Complaints and Resolutions

Other Information