Complaints for JustFlowers.com in West Hollywood, CA

8605 Santa Monica Blvd. PMB 68567
West Hollywood, CA 90069-4109 | Get Directions

(800) 777-1911

http://www.justflowers.com

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege company fails to deliver order send reshipments and issue promised refunds or credits. Others allege recipients receive incorrect orders. Most complainants claim that after placing their orders online gifts are not delivered as promised. When contacting company to resolve their issue they are offered partial credits and redelivery. Others allege when phoning or emailing the company they are unable to speak with anyone receive generic email replies or encounter poor customer service. Customers are offered reshipment or refunds; in turn the reshipments are either not received or refunds not issued as promised. ~~The company responds to complaints by sending reshipments issuing credits cancellation of orders and refunds.

Complaint Closing Statistics

1 complaints against JustFlowers.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

JustFlowers.com complaints