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Kabbage, Inc.

101 inquiries |
Loan Companies

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730 Peachtree Street, Suite. 350
Atlanta, GA 30308 | Get Directions

(866) 210-4629

http://www.kservicing.com

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/29/2020 Tamisha P.

20,833

This is not good customer service for a company that's helping in this pandemic. You get an e-mail stating you was approved. They send you on a wild goose chase as in send this is that and when you do. They done with that. They never answer the phone. Once you get an approval, this give the party not to go through nobody else because you was approved! Now some people probably do not want to mess with you because they see these other loan people may see you have a loan, but technically you never got the loan you was just approved. This makes matters worst for you, because you was already approved by Kabbage. You This is not ethical. Even when you call SBA they keep you on hold but guess what they answer the phone! It's just hopeless with them!!! I just need help to do more in getting help so l can have help other people who is in fact having these same problem with this Kabbage!!!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Kabbage, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Kabbage, Inc. is an online financing corporation based in Atlanta, Georgia that provides working capital to small businesses.

Primary Contact:
Business Started:	2/12/2009
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:

www.kabbage.com

Contacts:

Support Dept

Josh Anish (Marketing Director)

Robert Frohwein (CEO)

Andres Thomas (Customer Experience and Success)

Kris Nelson (Compliance Officer)

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