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Katy's Korner

35 inquiries |
Full Service Restaurants

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2550 San Ramon Valley Blvd
San Ramon, CA 94583 | Get Directions

(925) 831-2145

http://www.katyssanramon.com

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/12/2020 Adam P.

Mother's Day May 10th. Ordered food for "pickup". Arrived to a mess.

Mother's Day May 10th. Ordered food for "pickup". Arrived to a mess. No employees (including owner) wearing protective gloves, saw no hand washing. Over 20 people waiting over 90 minutes for orders. No names taken on orders. Employees going through bags to match orders (again open bags with no gloves). This continued for my 2 hr time there. Many were upset and left. I refused to pay my full total and the employee simply said "pay what u want". No safety, social distancing, safety protocols, and manager/owner on duty during shift did nothing to control situation. I will not be returning after 30 years. Proper cleaning and safety procedures. Social distancing. If they are going to be allowed to be open follow rules. They're behavior put 100 plus people's food in danger and not handled properly and no apology by frustrated manager. Her choice to be re open should be prepared

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Katy's Korner closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is full service restaurants.

Primary Contact:	Customer Service
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

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