Kensington's Luggage ratings, reviews and complaints - Luggage Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege bait and switch advertising practices, defective merchandise, and difficulty obtaining refunds. Some customers claim they responded to advertisements for low priced merchandise, but upon their arrival found that the items cost more than advertised. Other complainants allege their furniture arrived torn, poorly made, or was otherwise defective. Most complainants stated that the company refused to provide refunds for merchandise, and some report they are unable to obtain repairs or replacements. The company responds to some complaints by offers to repair or replace defective items. Most other complaints are unanswered.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Kensington's Luggage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the sale of luggage, furniture, and novelty items.

Primary Contact:
Business Started:	N/A
Social:

Is this Your Business? Claim Business

Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Learn More

Interested in Kensington's Luggage?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Kim's Luggage & Handbags

Leather Sofa Warehouse

Luggage & Travelware

Luggage Outlet

Furniture Direct & Luggage Outlet

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Furniture Retail

Addresses:

23251 Avenida De La Carlota, Laguna Hills, CA, 92653

Reputation Report

Kensington's Luggage

Complaints and Resolutions

Other Information