Complaints for Kensington's Luggage in Fountain Valley, CA

10870 Spencer Avenue
Fountain Valley, CA 92708 | Get Directions

(714) 963-8996

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege bait and switch advertising practices, defective merchandise, and difficulty obtaining refunds. Some customers claim they responded to advertisements for low priced merchandise, but upon their arrival found that the items cost more than advertised. Other complainants allege their furniture arrived torn, poorly made, or was otherwise defective. Most complainants stated that the company refused to provide refunds for merchandise, and some report they are unable to obtain repairs or replacements. The company responds to some complaints by offers to repair or replace defective items. Most other complaints are unanswered.

Complaint Closing Statistics

0 complaints against Kensington's Luggage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Kensington's Luggage complaints